Satisfaction and Returns - Soul Flower

Money Back Guarantee - Floral Deliveries Only

We supply only fresh flowers purchased from local markets and growers and ensure items are delivered by professional floral couriers in a way to ensure they arrive in pristine condition. Provided the proper care is administered, we guarantee a minimum of 7 days of quality, or we will replace or refund the flower value at no cost.

"Quality" is defined as arriving in an undamaged state, with flowers lasting in their vase (not 'tipping over') and having been created as closely as possible to the picture on the website (noting any special instructions provided). Our guarantee does not apply in these instances:

• when flowers are delivered in-bud (as stated above, this is by design)
• when the Recipient does not like the flower choice made by the Sender
• when upon being administered the proper care, the flower/plant state improves  

We take issues regarding the quality with the utmost seriousness, therefore, we will ask you to share a photo of the flowers with us by text or email so the exact problem can be solved.